Making pensions easier

Who, what & where

Client: Athora Netherlands (Zwitserleven)

Sector: Financial

Domain: Pension & life insurance platforms / digital self-service

Location: Amsterdam, the Netherlands

Goal

Athora wanted to give pension customers more control and transparency through a modern, digital self-service platform. The aim was to improve customer experience with faster, clearer processes, reduce reliance on paper and call centres, and build a platform designed for long-term performance and ease of use.

Our role

To support this transformation, Athora engaged Nigel, one of our senior front-end developers. He worked closely with the Athora teams and became a trusted point of contact for guiding the development process.

Together, the team:

• Upgraded and restructured the Angular framework into an Nx monorepo, making the platform faster and easier to maintain

• Centralised the business logic in the backend, making the frontend simpler and more reliable for users

• Designed a library of reusable components, allowing customers to easily navigate online pensions

• Implemented improvements in stages, allowing customers and employees to see the benefits early on

• Built internal capacity by mentoring junior developers, allowing Athora's own team to maintain and expand the platform

Result & impact

Within the first year, approximately 30% of the pension flow was digitised. Customers perform most actions themselves via a self-service portal, while the back office only needs to intervene in special cases. Page performance and user experience have improved noticeably, and the pressure on internal teams has decreased.

For Athora, this means a faster, more transparent process for customers and a future-proof pension platform that is easy to maintain and scale. A process that used to require a lot of paperwork has been transformed into a modern digital experience that will support the company's growth in the coming years.